Privacy Policy
Last updated: December 15, 2025
This Privacy Policy explains how Stavent (formerly Supportcord) ("Stavent", "we", "us") collects, uses, and protects information when you use our website and services.
Information We Collect
Information you provide. If you submit a contact or access request form, we may collect details like your name, email address, organization name, and message so we can respond to you and provide our services.
Usage data. We may collect basic technical data (for example: browser type, pages viewed, and approximate location inferred from IP) to help operate and improve the Service.
Discord data. When you connect your Discord server, we access server information, member lists, and message content necessary to provide ticket management and moderation features. We only access data required for the features you enable.
How We Use Information
We use information to (a) provide and maintain the Service, (b) respond to requests, (c) improve reliability and performance, (d) communicate about updates, and (e) detect and prevent fraud or abuse.
Sharing
We don't sell your personal information. We may share information with service providers who help us operate the Service (for example: hosting, analytics, and email), subject to appropriate safeguards and data processing agreements.
Data Retention
We keep information only as long as needed for the purposes described above, unless a longer retention period is required by law. You can request deletion of your data at any time.
Your Rights
You can request access, correction, or deletion of your personal information by contacting us. If you're in the EU/EEA, you have additional rights under GDPR including data portability and the right to object to certain processing.
Security
We implement appropriate technical and organizational measures to protect your information. This includes encryption in transit and at rest, access controls, and regular security assessments.
Contact
Privacy questions? Email privacy@stavent.gg.